Privacy Notice

1. Definitions: –

• “Us”, “our” and/or “we” shall mean PRO-NET and may include our employees, agents, contractors, and sub-contractors;
• “PDPA” shall mean Personal Data Protection Act 2010 (Act 709) and any and all subsidiary legislation, regulations, and/or orders made thereunder and as may be supplemented from time to time and any guidelines and/or directives issued by any relevant authority;
• “Personal Data” has the meaning assigned to it under the PDPA;
• “Processing” shall have the meaning assigned to it by the PDPA;
• “Products and/or services” shall mean any products, goods, items, services, websites, applications, amenities and/or facilities provided by us.

2. Your Personal Data will be processed by us or by parties acting on our behalf. Such Personal Data will include but not be limited to: –

• your identification data (name, national registration identity card number , contact details, passport number, nationality, race, birth date, age, gender, address, telephone number, e-mail address, debit/credit card number),
• vehicle data (model, VIN, mileage),
• account data in the Proton e.MAS application (app nickname, app avatar, community user car identity, referral code, progress of e.MAS points awarded under various programs),
• usage and transaction data, including details about your charging, purchases, the advertising and content you interact with on the Proton e.MAS app, and other products and services related to you;
• marketing and communication data, such as your preferences in receiving marketing from us and third parties, your communication preferences and history of communications with us, our services providers and other third parties;
• information in audio/video format (including voice and video recordings),
• images (including photographs),
• biometric information,
• location tracking or global positioning system (“GPS”) information, and
• any other information relating directly or indirectly to you or which may be used to identify you.

By providing your personal data to us through the Website app, you represent that you are over 18 years old. If PRO-NET becomes aware that we have inadvertently captured any personal data about a person who is under 18, we will take the appropriate steps to shut down the account and promptly delete your information.

3. We may process your Personal Data for the following purposes: –

• To provide you with products and/or services and any other purpose relating to our provision and/or your usage of said products and/or services;
• To maintain internal records;
• To verify your identity;
• To contact you;
• To respond to your queries, if any;
• To enable you to enter into a contract with us;
• To carry out research and analysis;
• To conduct marketing and promotion;
• To process and facilitate financial transactions, including loans and deposits;
• To conduct audits, investigations, or any other inquiry;
• To conduct any legal proceedings or in relation to any legal action;
• To prevent any unlawful act;
• To carry out any action provided for by law or required by an authority;
• To achieve any other purpose which, in our estimation, is necessary and/or reasonable in the circumstances.

Where you have indicated your consent to receiving marketing or promotional updates from PRO-NET, you may opt-out from receiving such marketing or promotional material at any time. You may select the relevant “unsubscribe” option as may be provided in PRO-NET’s marketing or promotional material, or you may contact our Customer Care stated in Clause 11.

4. We may collect your Personal Data from the following sources: –

• From you;
• From your usage of the products and/or services;
• From any communication provided by you to us;
• From any publicly available source;
• From any third party;
• From automated means, including but not limited to, online advertisements (including our advertisements on third party websites), visit our social media/social networking pages (or their relevant platforms or corresponding mobile applications), or download and/or use one of our mobile applications, we also collect certain information about your usage or device by automated means or by using technologies such as cookies, web server logs and web beacons. For example, if you use one of our mobile applications, we may collect your IP address, your unique device identifier (or other device identifier) and/or geo-location data to offer you certain features or functionalities within that mobile application. As outlined in more detail below, we may also collect information about your usage and browsing habits using various web-based technologies.

5. You have the right to request access to and to request correction of your Personal Data. We reserve the right to refuse any request for access or correction to your Personal Data for the reasons permitted under law. To exercise this right, please contact us using the contact information provided in this document. Note that your exercise of the aforesaid right may have effects on our provision of the products and/or services (such effects may include the non-provision of the products and/or services) to you and we are not liable for any loss, damage, and/or any other liability resulting directly or indirectly from such effects.

6. We may disclose your Personal Data to the following parties: –

• A party to whom disclosure is provided for under the law or required by an authority;
• A company related to us;
• Our business partners, agents, employees, contractors, sub-contractors, service providers, and suppliers;
• Credit reference agencies to assess creditworthiness;
• Service providers to assist with banking operations;
• Auditors, consultants, accountants, lawyers, or advisors;
• Government agencies, law enforcement and regulatory bodies to assist in fraud prevention or investigations; or
• Any other party to whom disclosure is, in our estimation, necessary and/or reasonable in the circumstances.

7. You have the right to limit our processing of your Personal Data. To exercise this right, please contact us using the contact information provided in this document. Note that your exercise of the aforesaid right may have effects on our provision of the products and/or services (such effects may include the non-provision of the products and/or services) to you and we are not liable for any loss, damage, and/or any other liability resulting directly or indirectly from such effects.

8. The Personal Data you provide to us is obligatory and necessary for us to provide you with the products and/or services. Any failure to provide such Personal Data may have effects on our provision of the products and/or services (such effects may include the non-provision of the products and/or services) to you and we are not liable for any loss, damage, and/or any other liability resulting directly or indirectly from such effects.

9. Our page may contain links to other sites or websites. However, please be aware that PRO-NET is not responsible for the content or privacy practices of such other sites or websites. In these instances, our Privacy Policy herein will not apply. We encourage you to review the privacy policies of any other service provider from whom you request services. If you visit a third-party website that is linked to PRO-NET’s page, you should consult the site’s privacy policy before providing your personal information.

10. In the event of any conflict between this English language Personal Data Protection Notice and its corresponding Bahasa Melayu Personal Data Protection Notice, the terms in this English language Notice shall prevail.

11. You can contact us or submit your inquiry in regard to the processing of your personal data at e.mascentre@pronet.my.

This website is owned and operated by Proton New Energy Technology Sdn Bhd (Registration No.: 202201030092 (1475789-X)) with its registered address at Centre of Excellence, KM 33.8 Westbound Shah Alam Expressway, 47600 Subang Jaya, Selangor.

This Notice was published on 30 July 2024 and last updated on 30 July 2024.